Information We Collect
When you interact with Virtue & Velvet, we may collect information
you voluntarily provide, including your name, email address, shipping
and billing address, order details and customer-service communications.
We may also collect limited technical information such as browser type,
device information, IP address and website activity.
How We Use Your Information
We may use your information to process and fulfill orders, provide
customer service, communicate with you regarding purchases, improve
our website and services, prevent fraud, maintain business records
and meet applicable legal or regulatory obligations.
Payments
Payment information may be processed securely by trusted third-party
payment providers. Virtue & Velvet does not intend to directly store
complete credit or debit card numbers on this website.
Cookies & Website Information
Our website may use cookies or similar technologies to help the site
function properly, understand website activity, remember preferences
and improve the customer experience. You may be able to manage cookies
through your browser settings.
Email Communications
We may use your email address to send order confirmations, shipping
updates, customer-service messages and other communications related
to your purchase. Promotional emails will only be sent where permitted,
and you may unsubscribe from marketing communications at any time.
Third-Party Services
We may use trusted third-party providers for services such as website
hosting, payment processing, shipping, analytics and email communications.
These providers may process information only as necessary to perform
services on our behalf and are subject to their own privacy practices.
Protecting Your Information
We take reasonable administrative, technical and organizational steps
to protect personal information from unauthorized access, loss, misuse
or disclosure. However, no method of electronic transmission or storage
can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary
to provide our services, maintain business and transaction records,
resolve disputes and meet legal or regulatory requirements.
Your Privacy Choices
You may contact Virtue & Velvet to ask about the personal information
we hold about you, request corrections, or ask questions about how your
information is collected, used or handled, subject to applicable law.
Policy Updates
This Privacy Policy may be updated as our website, services and business
practices evolve. The most current version will be posted on this website.
Contact Us
If you have questions about this Privacy Policy or how Virtue & Velvet
handles personal information, please contact us at
hello@virtuevelvet.ca.